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Arrive Alive Guarantee

We make every effort to ensure that your order arrives safely at your doorstep.  That includes making sure that the coral you purchased is healthy, that it is properly bagged and protected, and that it is correctly packaged and well equipped to handle the weather. To ensure that, we double bag each, and if the situation calls for, we triple bag.  We also monitor the weather in order to figure out of the use of a heat or a cold pack is necessary.

The above being said, we need the same commitment from you in that you must be present at the carrier's first delivery attempt in order for our guarantee to apply, and the package must be signed for.

In the rare event there is a DOA (dead on arrival) we ask that you please contact us within 2 hours of delivery time and provide us with a detailed picture of our coral still inside our packaging. 

Please do not discard of the specimen as you may be required to return it to us for credit.

Any and all DOA credits will be issued a Store Credit. 

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